Spay and Neuter Program Client Services Representative

Position Objectives:

To provide excellent customer service to our clients, to promote the humane care and treatment of animals, and to provide support to the mobile clinics division manager and clinic staff

Primary Responsibilities and Duties:

• Promote the humane care and treatment of animals
• Conduct follow up calls within 24 hours post-surgery
• Assist with the day-to-day operations of the mobile clinic program
• Perform surgery check-ins and prepare daily reports in accordance with program procedures
• Enter medical records into Clinic HQ
• Provide support at the clinic, including patient discharge duties
• Canvassing of low-income neighborhoods
• Transport animals to and from spay and neuter appointments when needed
• Perform any other duties assigned by the supervisor
• Assist clinic staff with cleaning and stocking

Client Services Representative Qualifications:

• High school diploma
• Previous experience in a customer service focused role
• Demonstrated ability to deal with a variety of people in a professional manner
• Demonstrated animal-handling skills
• Proven ability to handle confidential information
• Excellent organizational skills and attention to detail
• Willingness and ability to maintain a flexible work schedule
• Ability to lift patients, equipment, and supplies weighing up to 50 lbs. on a regular basis
• Ability to stand, stoop, walk, and bend for many hours during the day
• Must be at least 21 years of age and have a valid U.S. driver’s license, a minimum of three years of driving experience, and a satisfactory driving record
• Commitment to the objectives of the organization