Account Executive

Hi there,

We are looking for a stellar account executive.

The successful candidate will be in charge of our customer accounts and be responsible of monitoring deliveries.

Our ideal candidate is

• Kind and respectful (with everybody, at all times)
• Honest and trustworthy
• Proactive and hardworking
• A natural problem solver
• Capable of learning new skills quickly
• A great communicator
• Someone who likes being helpful
• Like-minded and shares our values
• Enthusiastic and helps create an enjoyable working environment
• A fluent English speaker (native or advanced). Additional languages are a plus
• Confident with using Windows and other basic software
• Someone who takes his/her job seriously
• A resident and has the right to live and work in the UK

About the role

The role involves opening new accounts and taking care of existing accounts, managing orders, dealing with our customers’ requests and queries, while ensuring they are well looked after.

The combination of repetitive and occasional tasks, both familiar and challenging will keep your days fresh.

You should know that we are lucky enough to have amazing customers. The vast majority of them are kind and respectful, just like us! 😉

Tasks

• Opening new accounts
• Managing existing accounts
• Take excellent care of our customers
• Tracking deliveries
• Making sure that orders are processed, dispatched and delivered in a timely manner
• Answering incoming calls
• Replying to emails promptly
• Knowing inside out how our system works and support customers in using it
• Other ad-hoc tasks (when needed, you may be asked to help out the team in other tasks that may not be specifically related to your role)

In order to be successful in this job, you’ll need to:

• Have a proactive problem solving attitude
• Keep tasks well organised and under control

Please note that we do not expect you to know everything off the bat, but we do require you to learn quickly and execute every task at a high level. We’ll help you achieve this by providing you with comprehensive training and ongoing support.

This is NOT for you if:

• You are looking for any job
• You do not believe in our values
• You are looking for a temporary job, including for gap years
• You have other projects in mind
• You are not a hard worker
• You do not like to take responsibility for your duties
• You are not capable of working independently

At the end of the day, we all have to pay the bills – we get it!
But, there are other jobs out there that can suit you better, in that case.
We are looking for people that are not thinking only about the money.
We have a mission and a purpose, and want to bring in committed individuals that will feel proud to embody our values, and are motivated to help us with our long-term growth plan.

Perks

• Performance-related bonus scheme
• Special discounts on our entire catalogue
• Career progression opportunities for the right candidate
• Unlimited free access to our fine selection of vegan hot drinks
• At the office, we’ll have a professional coffee machine that has never touched dairy milk (and never will)!
• Last but not least, you won’t be asked where you get your protein from!

Good to know
We are a fast-growing independent vegan company, therefore there will be lots of opportunities to grow for the right candidate.
This is a full-time permanent position, so we’d like to find the right candidates that are a good fit for the Vegan Wholesaler philosophy and mission.

How to apply
In order to apply to this position, simply click on ‘Apply for job’ on the right hand side and answer the questions.
Answers to the last 3 questions can be found on our website.

Please note that we do not accept CVs. Why? Because we would rather focus on what you can do and what your skills are than on where you worked in the past.

Deadline
Thursday 24th December 2020 at 23:59pm.

Selection process
The recruitment process is divided into 5 different stages, so please make sure you take this into consideration before applying.
You’ll need to be successful in all of them in order to get into the probationary period.

Location
You will be working from home for the first 3 months (until 30th April 2021).
From May 2021, if the situation allows it, you will be asked to join us at our office in Witney (Oxfordshire).

Working hours
Monday to Friday 9am – 5pm (including 30 min lunch break).
Occasionally, you may be required to work some weekends, and get time off in lieu.

Salary
£18k for the 3-month probationary period.
After successful completion, salary will increase above the London Living Wage (£21,160.20 per annum).
Further bonuses and salary increases will be communicated to full time permanent employees.

Holidays
20 days a year + 8 bank holidays.

Starting date
Monday 1st February 2021.

Covid Update
Health and safety are of utmost importance to us.
Due to Covid-19, we’re implementing further measures to keep everybody safe.
Our policies may be subject to change in accordance to Government guidelines, and in line with the approved legislation.
For the first period of your employment (3 months), you’re asked to work from home. After that, you can join us to the office.
Please note that in our premises you’ll be required to follow a strict Covid-safe protocol. Failure to abide by the safety protocol may result in the termination of your contract.

We look forward to receiving your application!

The Vegan Wholesaler Team